Privacy Policy

We are committed to protecting and respecting your personal information and privacy.

This Policy explains when and why we collect personal information about you. We may change this Policy from time to time. It is your responsibility to check our privacy policy on a regular basis. Your continued use of this website constitutes your acceptance of this Privacy Policy and any amendments made to it.

Any questions regarding this Policy and our privacy practices should be sent by email to info@northsouthone.com or by writing to xxx

Covid -19 temporary measures

During the Covid-19 crisis we may be collecting increased data at an earlier point to reduce the amount of physical viewings and/or valuations.  This data is being kept securely in line with this policy and will only be held for as long as it is required for the purpose intended.  We may temporarily be holding health details which you have informed us of and we confirm that these are held securely and only shared with those employees, contractors or connected third parties as necessary for the required purpose.  These are destroyed in line with this policy as soon as their required purpose ends.

We confirm that employees working from home during this crisis have been trained in following the procedures outlined in this policy to protect your personal data.

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us or occasionally, from third parties.

What type of information do we collect?

The personal information we collect includes your name, email address, telephone number and property address when you register for a viewing, register for property alerts, request a valuation or lettings consultation, book a mortgage appointment or submit an enquiry.

We may also obtain:-

• details included on any enquiry form you submit in relation to property insurance, life, critical illness or income protection, solicitors or mortgages;
• cookie data which relates to your use of our website as to which see our separate cookie policy;
• data sent from your browser to our server which may include:
  • the time, date and duration of your visit to our website;
  • the site from which you have come (the referral URL);
  • the pages visited on our website.

If you make a payment to us your payment details are not held by us but are collected by our third party payment processors, who specialise in the secure online capture and processing of such transactions and with whom we have a processing agreement requiring compliance with this Privacy Policy.

We may also collect information from you in connection with a service or product provided to you by us, or our franchisees or third parties with whom we have entered into agreements to provide such services or products or which we are required to collect by law, for instance for money laundering checks, including personal information such as:

• your marital status, date of birth, nationality and tax status when you enter into a residential sales or lettings agreement with us;
• financial or other identifiers including your bank account details, tax URN number and income/expenditure details where we manage a financial transaction for you, take payments or make payments to you;
• details of your existing or proposed mortgage arrangements, and confirmation of how long you have owned the property;
• proof that you have sufficient funds to pay any deposit and/or the purchase price required for a property transaction;
• evidence of the source of funds you will be using to buy a property, including, for example, a copy of your bank statement or an agreement in principle from your mortgage provider;
• evidence that you have the right to let a property where you are a landlord;
• details of any mortgage, insurance or other contract relating to a property you wish to let;
• details relating to your property including photographs, floor plans, energy performance certificate ratings/home reports, property description, survey results and inventories when you engage us to market a property for you either for sale or rental;
• your move in and move out dates, utilities information, deposit paid and debts owed in relation to a property and reference information.

Who has access to your information?

We will not sell or provide your information to third parties other than to [information processors] with whom we have entered into contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

• Providers of tenant referencing for referencing
• Providers of financial advice, insurance and protection products
• Providers of Conveyancing for conveyancing purposes
• Software platforms to facilitate email marketing interests
• Property CRM in order to manage your data
• Website hosting companies for website hosting
• Property specialist advisors for specialist advice
• Property auction companies for auctioneering services
• Block Management service providers for block management services
• Telephone answering service and online chat providers in order for us to process your data to fulfil your requirements.
• Internal client CRM for client management services
• Lead Management providers  to  help us to generate leads
• Accountancy software in order to fulfil our contracts
• Call recording providers for call recordings
• Information that other parties to the contracts and or their legal representatives require, for example on tenancy agreements and sales agreements
• Utility companies for the transfer of utilities on a property
• Contractors for necessary maintenance and safety certificates

You can choose

You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

Your rights

You have the right to:

• access your personal information and to be informed about its use by us and/or our franchisees;
• correct your personal information;
• have your personal information deleted;
• restrict the use of your personal information;
• object to the use of your personal information;
• complain to the Information Commissioner’s Office;
• withdraw your consent to the use of your personal information;
• ask for the personal information to be transferred

Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at info@northsouthone.com or by writing to xxxx

Security Measures

We will ensure that your personal information is held securely.

Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.

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